After placing your order you choose: pay shipping in advance and the rest on delivery, or pay the whole order in advance. Advance payments are made by Vodafone Cash, with a screenshot of the transfer, and we start preparing once it is confirmed.
Yes. An account is required to place an order and lets you follow current orders and find previous ones easily.
Your order is confirmed once we verify your transfer. Most orders go straight to payment; a very large order is checked for availability first and we let you know. Preparation time is shown on your order page and starts at confirmation, followed by shipping time for your governorate.
Contact us before your payment is confirmed to change or cancel it. If you paid shipping only, you can refuse the parcel on delivery without paying for the products.
It depends on the governorate. You see it when you choose yours at checkout, before you confirm the order.
Delivery takes one to eight business days depending on the governorate. The exact estimate appears before checkout.
We send a tracking link as soon as the order ships. You can use it at any time to see the shipment status.
The complete ingredient list appears on the pack and product page.
Products are made in Egypt by United Group for Cosmetics for Mapella. Every pack includes its Egyptian standard number, batch number, production date and expiry date.
Start with your concern to find a suitable routine or shortlist of products.
Patch-test on a small area of the arm and read the ingredient list before full use. Fragrance can irritate some sensitive skin types and is clearly listed.
Mapella products are cosmetics for cleansing, moisturising or protection, not medicines. Consult a specialist if symptoms persist or worsen.
